Refund policy
Thank you for supporting The AJS Experience.
Because our calendars are limited-production physical items, all sales are final. We do not accept returns, exchanges, or offer refunds once an order has been placed.
Damaged, Lost, or Stolen Orders
We want to make sure your experience is a great one. If your calendar arrives damaged, is lost in transit, or is marked as delivered but has been stolen, please contact us within 30 days of the delivery date (or expected delivery date for lost packages) at support.dyetbrand@gmail.com.
To help us process your request, please include:
• Your order number or proof of purchase.
• Photos of the damaged calendar and packaging (if applicable).
• A brief description of the issue.
After reviewing your claim, we may issue one (1) complimentary replacement calendar at no additional cost.
Please note:
• Replacement requests are limited to one free replacement per order.
• Additional replacements beyond the one-time courtesy may require the purchase of a new calendar.
• We reserve the right to deny replacement requests if fraud or abuse of this policy is suspected.
Incorrect Orders
If you receive the wrong calendar or an incorrect item, please contact us within 7 days of delivery at support.dyetbrand@gmail.com. Once verified, we will correct the mistake by sending the correct item at no additional cost.
Returns & Exchanges
Due to the limited-edition nature of our calendars, we do not accept returns or exchanges for any reason, including:
• Change of mind
• Ordering the wrong item
• Accidental purchases
• Gift purchases
• Dissatisfaction unrelated to damage or shipping issues
Please review your order carefully before completing your purchase.
Refunds
Refunds are not offered except where required by applicable law. If your order qualifies for a replacement under this policy, a replacement calendar will be sent instead of issuing a refund.
If you have any questions regarding your order or this policy, please contact us at support.dyetbrand@gmail.com.