Shipping policy

Thank you for shopping with The AJS Experience. We appreciate your support and are committed to delivering your order as quickly and safely as possible.

 

Order Processing

All orders are processed in the order they are received.

• Pre-Orders: If you purchased a calendar during a pre-order period, your order will ship on or around the estimated release date listed on the product page. Any changes to the shipping timeline will be communicated via email.

• In-Stock Orders: Orders for in-stock calendars are typically processed within 2–5 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a shipping confirmation email with tracking information.

Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

• Standard U.S. Shipping: Approximately 3–7 business days

• Expedited Shipping (if available): Delivery estimates will be shown at checkout.

Please note that shipping carriers may occasionally experience delays that are outside of our control.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and the shipping method selected.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided at checkout.

If you need to update your shipping address, please contact support.dyetbrand@gmail.com as soon as possible. While we will do our best to accommodate changes, we cannot guarantee updates once an order has been processed or shipped.

Lost, Stolen, or Damaged Packages

If your order is lost in transit, arrives damaged, or is marked as delivered but cannot be located, please contact us at support.dyetbrand@gmail.com within 30 days of the delivery date (or expected delivery date).

After reviewing your claim, we may provide one (1) complimentary replacement calendar in accordance with our Return & Replacement Policy.

International Shipping

International shipping may be available to select countries. Delivery times, shipping costs, customs fees, duties, and import taxes vary by destination and are the responsibility of the customer unless otherwise stated.

We are not responsible for delays caused by customs clearance or international shipping carriers.

Questions

If you have any questions regarding your order or shipping, please contact us at:

Email: support.dyetbrand@gmail.com

We appreciate your support and look forward to delivering your calendar.